1. Subscription Terms

• Minimum Subscription Period: The minimum subscription period offered for any service plan is one (1) month.

2. 7-Day Money-Back Guarantee (Gold Subscriptions Only)

• We offer a limited 7-day money-back guarantee on Gold Subscriptions only, starting from the moment the service is activated. This policy allows customers to test the premium features, channel lineup, and streaming quality offered by the Gold package.
• Time Limit: To qualify for a refund, you must submit a formal request within 7 days of your initial Gold Subscription purchase date.

3. Eligibility for a Refund

• Eligible Packages: The guarantee applies exclusively to the Gold Subscription packages.
• Non-Eligible Packages: All Lite Subscriptions (or any other non-Gold package) are non-refundable under any circumstances.
• Prior Trial: We highly recommend utilizing any available short trial period before committing to a purchase.
• Breach of ToS: No refunds will be issued if the account is terminated due to a breach of the Terms of Service (e.g., account sharing, illegal use).

4. How to Request a Refund

To request a refund for an eligible Gold Subscription within the 7-day period, please contact our support team at [Insert Support Email Address Here] with:

• Your Subscription Order Number and the email address used for the purchase.
• A brief, mandatory explanation for the refund request.

5. Processing the Refund

If the refund is approved, it will be processed and credited to your original method of payment, typically within 5-10 business days.